This section provides additional information for California residents under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information," such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.
Information we collect from you
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
- Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
- Internet Activity
- Commercial Information, including purchases
- Financial Information, including credit or debit card number
- Location Information, including general location data
- Consumer Communications, including direct communications with your consumers
- To the extent we process deidentified personal information, we will make no attempt to reidentify such data.
Information from other sources
We may collect personal information about you from third-party sources, including Retail Partners.
The categories of information we may collect include:
Retail Partners
- Personal Identifiers, including Name, Postal address, and Telephone number
- Commercial Information, including Purchases
How long we keep your data
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We generally retain data according to the guidelines below.
| Type of Data | Retention Period |
| Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, Precise geolocation | We delete or anonymize data concerning your use of our website within 5 years of collecting it. |
| Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number, Bank or other financial account number | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 5 years from your last purchase with us. We may keep data beyond this period in anonymized form. |
| Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number | We keep customer feedback and correspondence with our customer service for up to 2 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form. |
| Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
| Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Postal address, Telephone number, Purchases | We retain review, survey, and feedback data for up to 5 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. |
| Data we collect in connection with privacy requests, including Name, Email address | We retain records related to privacy requests for a minimum of 24 months following the completion of the request |
| Data we collect for security purposes, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Credit or debit card number, Bank or other financial account number, Precise geolocation | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. |
Why we process your information
We process personal information for the following business and commercial purposes:
- Data Storage
- Delivering Targeted Ads
- Fulfilling Customer Orders
- Meeting Compliance & Legal Requirements
- Operating our Website or Mobile Apps
- Preventing Fraud
- Processing Payments
- Providing Customer Support
- Sending Promotional Communications
How we disclose your information
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
| Personal Identifiers | Business Operations Tool, Commerce Software Tools, Customer Support Tools, Data Analytics Providers, Governance, Risk & Compliance Software, Payment Processors, and Sales & Marketing Tools | Ad Networks, Business Operations Tool, Communications Tools, Fraud Prevention Tools, Payment Processors, and Sales & Marketing Tools |
| Internet Activity | Business Operations Tool, Commerce Software Tools, Customer Support Tools, Data Analytics Providers, Governance, Risk & Compliance Software, Payment Processors, and Sales & Marketing Tools | Ad Networks, Business Operations Tool, Communications Tools, Fraud Prevention Tools, and Payment Processors |
| Commercial Information | Business Operations Tool, Commerce Software Tools, Customer Support Tools, and Payment Processors | Ad Networks, Business Operations Tool, Fraud Prevention Tools, and Payment Processors |
| Financial Information | Business Operations Tool, Commerce Software Tools, Customer Support Tools, and Payment Processors | Business Operations Tool, Fraud Prevention Tools, and Payment Processors |
| Location Information | Commerce Software Tools, Data Analytics Providers, Payment Processors, and Sales & Marketing Tools | Ad Networks, Business Operations Tool, Communications Tools, Fraud Prevention Tools, and Payment Processors |
Information “sharing” and “selling”
We “share” certain personal information with third party ad networks for purposes of behavioral advertising, including: Personal Identifiers, Internet Activity, Commercial Information, and Location Information. This allows us to show you ads that are more relevant to you.
You may opt-out of these data practices from your personal account.
We do not receive monetary or other valuable consideration in exchange for your data and therefore do not "sell" your data as defined in CCPA.
We do not knowingly sell or share (for cross-context behavioral advertising) the personal information of consumers under 16 years of age.
Opt-out preference signals
Your browser settings may allow you to automatically transmit an opt-out preference signal, such as the Global Privacy Control (GPC) signal, to online services you visit. When we detect such signal, we place a U.S. Privacy String setting in your browser so that any third party who respects that signal will not track your activity on our website. Your request to opt-out of sale/sharing will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. GPC is supported by certain internet browsers or as a browser extension. Find out how to enable GPC.
Your CCPA rights
Your privacy rights under the CCPA are described below. Make a Privacy Request by emailing us at info@medswarehouse.com. Right to Access
You have the right to access the specific pieces of personal information we have collected about you.
If you make an Access Request more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service.
Right to Delete
You have the right to request that we delete any personal information about you that you have provided to us. Subject to certain limitations, we will delete your personal information from our records and notify our service providers, contractors, and third parties that you have requested deletion of your personal information.
Right to Non-Discrimination
If you exercise your CCPA privacy rights, we will not discriminate against you by, for example, charging a different price or offering a different level or quality of products or services.
We will not retaliate against you, as an employee, applicant for employment, or independent contractor, for exercising your privacy rights.
Right to Opt-Out
You have the right to opt-out of any selling and sharing of your personal information.
You may exercise your right to opt-out from your personal account.
Right to Correct
You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.
Right to Limit the Use of Sensitive Personal Information
The Right to Limit does not apply because we do not use your sensitive personal information to infer characteristics about you.
Request Verification
Before we can respond to a privacy request, we will verify that you are the consumer who is the subject of the CCPA request. Requests to Opt-Out or Limit the Use of Sensitive Data (if applicable) do not require verification.
Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.
Authorized Agent
A California resident's authorized agent may submit a rights request under the CCPA by emailing us at info@medswarehouse.com. Requests submitted by an authorized agent will still require verification of the consumer who is the subject of the request in accordance with the process described above. We will also ask for proof that the consumer who is the subject of the request authorized an agent to submit a privacy request on their behalf by either verifying their own identity with us directly or directly confirming with us that they provided the authorized agent permission to submit the request. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 may also submit proof of statutory power of attorney, which does not require separate consumer verification.
If you have trouble accessing this notice, please contact us at info@medswarehouse.com.
Contact Us
If you have any privacy-related questions or have trouble accessing this notice, please email info@medswarehouse.com.
Notice of Financial Incentive
Consumers who sign up for our marketing emails receive promotional discounts A consumer provides their email address and consents to receive emails in exchange for opting in to promotional offers To opt in, a consumer must enter their email address into the form and submit it A consumer may unsubscribe from our marketing emails by using the unsubscribe link in the email footer at any time. or they can contact customer service We calculate the value of the offer and financial incentive by using the expense related to the offer.